24 Hours


Will I receive confirmation of my booking?2018-07-05T15:31:22+00:00

Yes. We aim to respond to all enquiries made via the website or by email within one hour. We may contact you by phone, so we can discuss timings and travel arrangements. All bookings will receive either a confirmation email with a booking reference number or text message.

What will happen if my connecting flight or train is delayed – will you still meet me?2018-07-05T15:32:30+00:00

Yes. One of our drivers will be there to meet you in spite of any delays.

We monitor flights into the major airports and use real-time road traffic updates, so your driver will be aware of any travel delays. A delay may mean that you have to change your travel arrangements, which we can usually accommodate.

What is your cancellation policy?2018-07-05T15:32:31+00:00

We work on a pre-assigned vehicle and driver basis to guarantee your booking. Once the vehicle is assigned to your booking it is unavailable to be used for any other transfers.

Cancellation charges apply in the following circumstances:

  • Cancellation within 1 hour of collection time – 100% charge
  • Cancellation within 3 hours of collection time – 50% charge
  • Vehicle has departed for the collection address – 100% charge

If it is possible, please inform us of any changes to your travel plans as soon as you can – because we have a large fleet we can usually manage changes to travel plans.

What is the difference between an account and card booking?2018-07-23T15:25:35+00:00

We prioritise and offer a guaranteed service to our account clients.

Although we aim to offer a guaranteed service at all times, to all clients, this can sometimes be affected during exceptionally busy periods.

In addition to priority bookings, our account clients enjoy the benefit of settling their account either via monthly invoice or credit / charge card.

My travel plans have changed – what do I do and what will I be charged?2018-07-23T15:26:35+00:00

Please call our client services team on 01707 888000. This number will be answered 24 hours a day. We will incorporate your changes.

So long as we have not started the journey to collect you and it is an amendment to a booking then no charge will apply.

If the car has already departed for the collection then a minimal charge for time and mileage will apply (based on at what point the vehicle is at before being instructed to stand down).

If the booking is a cancellation then our cancellation policy charges will apply.

My train times have changed, do you check these?2018-07-05T15:32:31+00:00

Unfortunately we only monitor flight arrival times. If your train is delayed then please get in touch to let us know your new arrival time. You can amend your booking online or by calling us on 01707 888000.

I would like to drive for you, how do I find out more?2018-07-05T17:10:30+00:00

For more information on how to become a driver for Herts Executive, please click here.

I want to make a booking – how can I find out how long my journey time will be?2018-07-05T15:32:31+00:00

We can provide you with an estimated journey time by calling our office.

Our estimation of the journey time will be based on the time of day and route.

As our estimates are a guide only, we cannot accept responsibility for journeys that take longer than expected due to unexpected circumstances.

It is always the client’s choice of collection time when making a booking. We recommend careful consideration, especially when booking airport transfers at busy times of day.

I am visiting from another country and would like to make a booking but I do not have a UK mobile phone.2018-07-05T15:32:32+00:00

We regularly transport international visitors and therefore our systems are set up to accept international numbers.

You can book online or via phone and use your international cell phone to receive the confirmation SMS messages sent as standard to all clients.

How much luggage capacity do your vehicles offer?2018-07-05T17:12:38+00:00

We operate a range of vehicles with varying capacities. For more information on our vehicle types please click here

How much advance notice do I need to give?2018-07-05T15:32:32+00:00

As we work on a vehicle pre-assigned basis, we recommend a minimum of 4 hours’ notice.

If you need an early morning booking then it is advisable that you book it by mid-afternoon the previous day to ensure that your driver is properly rested.

If you do need to book a car at short notice please call our Client Team on 01707 888000 for assistance.

How early do I need to book my transfer?2018-07-05T15:32:32+00:00

We recommend that you book as early as you can. We can always amend a booking should your plans change.

How do I pay?2018-07-23T15:27:22+00:00

On Account or via card – we accept all major credit and debit cards.

How do I get a receipt for a journey I made using my credit card?2018-07-05T15:32:33+00:00

Credit card payment receipts will be provided by the company via email.

Does the amount of luggage I bring affect the price of the journey?2018-07-05T17:15:29+00:00

No. There is no extra charge for the number of pieces of luggage.

However luggage capacity may be restricted depending on how many passengers are being carried in the vehicle. For more information on luggage capacity and our vehicle types then please click here

Do your cars have Wi-Fi?2018-07-23T15:28:02+00:00

Yes. All our vehicles offer Wi-Fi for client use. There is no surcharge for this facility.

Do you provide children’s car seats?2018-07-05T15:32:33+00:00

For health and safety reasons we are unable to supply or fit children’s car seats.

UK law permits children to travel unrestrained in licensed taxis and private hire vehicles: children under 3 can travel with an adult in the back seat without a car seat or seat belt.

Children 3 years or older can travel without a car seat but they must wear an adult seatbelt.

If you wish to supply and fit your own car seat then we are more than happy to accommodate this and to store your children’s car seat safely for your return journey.

Do you have a fixed price policy?2018-07-05T15:32:33+00:00

Yes. Most airport transfers have fixed prices available in advance, which cover parking and waiting time charges meaning there are no hidden charges.

Do you charge waiting time at airports?2018-07-05T15:32:33+00:00

We track flight times to all major airports to help ensure waiting time is minimised.

We always allow 30 minutes waiting time from when your flight lands.

A £10.00 charge is added to the journey price, which includes the first 30 minutes of waiting time and car park fee.

Any waiting time over the initial 30 minutes will be charged accordingly.



Our current fleet comprises of Mercedes E Class assisted with Hybrid technology which further helps us to reduce our carbon footprint and the impact on our environment. To ensure your comfort, bottled water is provided in all of our vehicles. You can journey in comfort with confidence and stay connected with our complimentary in-car WiFi. Remove all the inconveniences of public transport and hauling your luggage around by allowing our drivers to meet and greet you at the airport, assist with your luggage and escort you to your vehicle immediately, linking you to your destination with efficiency and consideration.


Our drivers are our greatest ambassadors and client care is their first priority and responsibility. They are vetted, individually chosen, experienced, highly trained and knowledgeable professionals whose aim is to deliver you comfortably and safely to your desired destination


Our fleet is fully compromised of new, well-maintained prestige vehicles including Mercedes E-Class and Mercedes V-Class. It is only by making investment into our fleet our highest priority that we can be sure of our promise to our customers of comfort, safety and reliability.


Stay connected at all times with our complimentary in-car WiFi and our systems which are set up to accept international numbers.


Herts Executive Travel is trusted by the largest and most prestigious companies in Hertfordshire

Trusted All Over London & The Home Counties








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24 Hours

Thanks again for another great service. Will be recommending you guys to folks here and be in touch regarding our upcoming holidays.

Leisure Traveller

I just wanted to pass on some feedback re the driver that picked up and transported (VP, was UK MD) to London last night. Would it be possible to have him as his regular driver?

Executive PA to VP, Marketing, Finance & HR – International Food Manufacturer,

Thank you for arranging the cars for my husband and myself, and for sending such a lovely driver.

Personal Account Holder

Many thanks another excellent trip. Excellent Service. We will use again.

National Union Organisation,
Thank you so much. It has been a pleasure working with you. You said what you would do and you delivered each time and on time. When I need car service in the future, I will look to your company. Thanks so much!

Many thanks for all your help and for accommodating the large numbers of changes with passengers and numbers etc. We will definitely be in touch again with regards to using your excellent service. Many thanks to you and your team for helping the logistics run smoothly.

Events Manager - International Pharmaceuticals Company,

The feedback (regarding service) I have received has been positive

Office Manager – Marketing Services Production Company,

By way of feedback, we are extremely pleased with the switch and the way things are going, from the professionalism of the booking (politeness on the phone and also email confirmation returned to us following each booking) and also the promptness and politeness of your drivers. I shall of course continue to provide feedback.

Executive Assistant to CEO and CFO – Aviation Asset Management Company,

I would just like to say a huge thank you to the drivers from Saturday; they were prompt, reliable and very professional. I particularly liked the ribbons on the car and the nice touch at the end of the day. All in all they helped make a special day perfect so please pass on my thanks to them.

Bride, Wedding - Summer, 2013

Too many people are too quick to complain but not to compliment. I would just like to pass on a message from one of our guests that travelled with one of your drivers recently and were very impressed with how nice and polite they were. This is a great first impression and credit to your company. Thank you.

PA, International Food Manufacturer

It was good to work with you and your team. You’ve got a good team there, everyone was really helpful and efficient and very friendly! I’ve had great feedback from my guys, so we’ll certainly use you again next year.

Events Manager, Financial Services Company Annual General Meeting